Shipping & Returns

SHIPPING

We offer everything from international shipping options to free pick up in store if you are close by! Shipping rates are calculated upon checkout and varies depending on location and order size. We do our best to find the best rates available to our customers. Be sure to provide a physical shipping address when placing your order. 

*Please note, we do not ship to PO Boxes*

ONLINE ORDER DELIVERY STANDARDS

We ship most orders within 1-2 business days of order receipt, with the exception of national and provincial holidays.

Once the order leaves our warehouse, you can expect it to arrive within the following approximate time frame. Please note, for U.S. and International orders, customs may cause additional delays.

Please Note: For all international orders, including orders being shipped to the United States, customers are responsible for paying all customs, duties & brokerage fees at the time of delivery. Olson's cannot determine in advance what these fees will be. For more information, please contact your local customs office.

Within Canada

Western Canada - 3 to 5 business days 

Eastern Canada - 5 to 7 business days

Atlantic Canada - 7 to 11 business days

To the United States

Western United States - 5 to 7 business days

Eastern United States - 7 to 11 business days

International

Please contact us for shipping quotes and lead times. 

 

RETURNS

Incorrect Item(s) Delivered

If a customer receives an incorrect item(s), please call toll-free at 1-800-661-2492 or send an e-mail to sales@olsoncurling.com. Olson Curling will pay for the correct item(s) to be returned to the customer.

Eligible Return/Exchange Item(s)

If any regular priced item(s) fails to meet customer expectations, it may be returned or exchanged. Final sale/clearance item(s) cannot be returned for a refund, however they can be exchanged for another item. 

Limitations for Return/Exchange Item(s)

  1. Item(s) must be returned within 30 days of original date of purchase.
  2. Item(s) must be in new, unused condition and in original packaging.
  3. Laundered, altered or damaged item(s) will not be accepted.
  4. A copy of the invoice or packing slip must be included with the returned item(s).
  5. Item(s) must be sent back by a traceable method:
    • Canada: courier, parcel post or Xpresspost.
    • US: insured USPS or Registered Mail (do not return items via regular mail).
    • If outside of Canada, please DO NOT send by FedEX or UPS.
  1. The customer is responsible for the original and return shipping; and duty/brokerage charges on all returns and exchanges. Olson Curling does not accept any returns via COD.

How to Return/Exchange an Item(s):

  1. Adhere to the limitations listed above.
  2. Place the item(s) to return in a box.
  3. Include a copy of the invoice or packing slip.
  4. Please provide a brief explanation for the return and/or exchange instructions.
  5. Return the item(s) to the following address:

 

Olson Curling Inc.
#160, 3001 Buckingham Drive Sherwood Park, Alberta T8H 0X5 Canada