We at Olson Curling have been manufacturing and supplying our line of curling products since 1933. We are pleased to offer our product line through our official online store.
All orders are shipped EXW from our headquarters at #160, 3001 Buckingham Drive, Sherwood Park, Alberta T8H 0X5
We ship within Canada, to the United States and to the rest of the world!
Any questions, please call us toll-free: 1-800-661-2492.
CURRENCY & PAYMENT
All prices are in CAD
Accepted Payments for Olson's Online Store include Visa, MasterCard, and American Express.
ONLINE ORDER DELIVERY STANDARDS
Online Order Delivery Times
We ship most orders within 1-2 business days of order receipt, with the exception of national and provincial holidays.
Once the order leaves our warehouse, you can expect it to arrive within the following approximate time frame. Please note, for U.S. and Internationl orders, customs may cause additional delays.
Please Note: For all international orders, including orders being shipped to the United States, customers are responsible for paying all customs, duties & brokerage fees at the time of delivery. Olson's cannot determine in advance what these fees will be. For more information, please contact your local customs office.
Within Canada
Western Canada - 3 to 5 business days
Eastern Canada - 5 to 7 business days
Atlantic Canada - 7 to 11 business days
To the United States
Western United States - 5 to 7 business days
Eastern United States - 7 to 11 business days
International
Please allow at least 7 to 11 business days for international shipments.
WARRANTY INFORMATION
At Olson's, we aim for 100% Customer Satisfaction. All of our products* are guaranteed against manufacturer's defects for a period of one year from the date of purchase. The warranty does not include damage due to product misuse or abuse. Even if one year has elapsed, we offer repair services at very competitive prices. Please contact us for further details.
How to make a Warranty Claim
If you believe you have a valid warranty claim, attempt to return the product to the retail outlet where it was initially purchased. If this option is unavailable to you, send the defective product directly to our warehouse at the address below. Be sure to include a valid proof of purchase receipt, a detailed letter specifying the manufacturer's defect, your name, address, and telephone number. Once received, the item will be examined to verify the defect. If it is covered by warranty it will be repaired and returned. If not repairable, but covered under warranty, Olson's will replace it with the same model or a substitution of equal or greater value, at Olson's discretion.
Non-Warranty Returns or Exchanges
If you order an incorrect item or incorrect size, Olson's will ship the correct item to you, as soon as we are notified. We will charge your credit card for the cost of the new item and shipping. Credit will be applied to your original item, not including original cost of shipping, within 72 hours of its return to Olson's. You are responsible for the cost of shipping the original order back. Olson's will NOT accept the return of any used, dirty, stained, or damaged items. All returns must be in original packaging.
CONTACT INFORMATION
Olson Curling
#160, 3001 Buckingham Drive
Sherwood Park, Alberta
T8H 0X5
Toll Free: 1-800-661-2492
Tel: 780-425-8646
Fax: 780-425-9555
*Clearance/Final Sale items are not covered under warranty*
PRIVACY POLICY
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this website only. If you link to other web sites, please review the privacy policies posted at those sites.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Cookie/Tracking Technology
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:
By Toll-Free Phone: 1-800-661-2492
We reserve the right to make changes to this policy.
Any changes to this policy will be posted.
SECURITY
We use Secure Socket Layer (SSL) technology to ensure the security of your online order information. To check the security of your connection, look at the upper left-hand corner of your browser window after you access our secure server. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. To double-check for security, look at the URL line of your browser. If you have accessed a secure server, the first characters of the site's address should change from "http" to "https." The "s" indicates you are in a secure area employing SSL.
Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase online merchandise by calling us toll-free at 1-800-661-2492. One of our customer service associates will be happy to assist you.
